Every company installing leaf guards talks about the features of the products they sell, but very few ever mention the importance of proper installation technique. At NC Gutter Guys, Inc., we are factory certified to install the products we offer. This helps ensure that you get a quality installation.
Recently, a home owner called to ask me to look at his gutter guard installation because it wasn’t working right at all. That particular installer would not return the man’s phone calls – this kind of behavior is all too typical today, I’m afraid, so the owner had to turn elsewhere for help.
What I noticed right away was that gutter covers had been put in upside down. Yes, they were installed upside down. There could be many reasons for this incredible mistake including a complete lack of installation training, illiteracy (you’d be surprised at how many workmen cannot read instructions on a carton of product), and carelessness or a lack of conscientiousness (you’d be surprised at how many workmen cannot be bothered to read the instructions on a carton of product). I have also seen instances where a workman deliberately installed certain products wrong because he just didn’t care about the consequences for the home owner or the house.
My experience is also that drugs and alcohol figure very prominently where gross errors are seen on a job. I tell everyone who calls me looking for work that before I’ll look at their resume, they have to pass a drug and alcohol test.
Do you know what the response is? Ninety percent of the callers hang up the phone. That’s right – 90% simply hang up. No doubt these people find work elsewhere – they work for my competitors, who do not test for drugs and alcohol. Many companies are afraid to test because they are afraid of what they will find – such as a 90% failure rate in their workforce.
My point is simply this: even the highest quality product in the world is worthless if you cannot trust the technician to install it correctly, and unfortunately, incorrect or careless installations take place all too often.