Account settlement is expected as soon as the work has been completed, and it is the CLIENT’s responsibility to make arrangements to transmit payment for completed work on the same day that the work has been finished, except that if the work is completed after 12 noon, the CLIENT may settle accounts the following morning before 12 noon. Thereafter, a $50.00 administration fee is assessed, and a $10.00 per day carrying charge is also added to the balance due for every day, or part of a day, that account settlement is overdue.
NCGG will notify CLIENTS in advance as to when job completion is expected and also when completion has been achieved.
Payments are never to be made to the installers, only to company management.
It is the CLIENT’s responsibility to arrange to leave a check in an envelope on the job site if the CLIENT will not be home when work is completed.
Do NOT leave cash folding money on the job site for NCGG to collect; NCGG will not be held responsible for the security of cash left on a job site. Cash payments must be made in person and only transacted with NCGG management, not with the installers. If a receipt on company letterhead for cash is not shown to you before you pay in cash, then you are not dealing with NCGG management, and you should therefore not give cash to whomever may be misrepresenting themselves as NCGG management.
In the event that the CLIENT will not be home to settle accounts on the day the work is completed, the CLIENT must contact NCGG management that same day to arrange payment via VISA or MasterCard. An administration fee of 4% is added to the balance due for credit card transactions due to the additional time that NCGG management must spend in order to record, oversee, and verify credit card transactions.
The only exception to the requirement for same day or next day account settlement concerns work NCGG may do for HOAs, for property management companies, or for non-profit tax-exempt organizations. These three types of entities can settle accounts within 5 working days from the date of job completion. On the sixth working day from the day of job completion, a $50.00 administration fee is assessed, and a $10.00 carrying charge is also added to the balance due for every day, or part of a day, that account settlement is overdue.
Posted in: Policies in General