We do quality workmanship and aim to exceed the usual and customary standards that the various building trades call for in their respective areas.
There have been a few occasions where Clients have engaged us to do their work but failed to tell us that what they expected was supernatural perfection instead of quality workmanship. An example: a Client had us paint her door, and the work came out beautifully. This Client however was not satisfied – although the sheen on this exterior door looked absolutely perfect, when she ran her fingers over it, it “felt ever so slightly bumpy.” Now, there is simply no standard in the entire world of painting that calls for a “lack of bumpiness” when touched by one’s finger tips. The bumpiness in this case was caused by minute imperfections on the exterior side of this older, heavily used wooden exterior door.
Another example: after we tiled her bathroom floor, one particular Client complained that the “tiles make the room too noisy, and you have to fix that!” Now, the tiles had been chosen by the Client of course, not by us. As everyone should know, tiles are hard surfaces; they reflect sound. That’s physics. Although we can’t change physics, we suggested that the Client obtain a small throw rug with an anti-slip backing. The cloth is warmer to stand on than tiles are, less slippery than tiles and also absorbs some noise. Despite the evident practicality of this approach, the Client nevertheless remained in a huff and refused to be satisfied.
If your desire is for what we call an “architectural grade” of materials and workmanship, then please specify that in advance, that is, before the Estimate is made. We will then Estimate for “architectural grade,” but Clients must be prepared to pay a premium for that type of work.
We will not tolerate Clients who have a hidden agenda, namely, those people who try to force us to provide a more expensive architectural grade of work but who also insist on paying no more than the typical Estimate price, which is based on the usual and prevailing industry norms, and not on “architectural grade.” If someone wants architectural grade, they need to specify “architectural grade” in advance and also pay for architectural grade. What could be more common sense than that? See, “How can I get something for nothing?”
Posted in: Policies in General