On occasion we may use subcontractors for various aspects of the work we’re doing for a client. The reasons for this vary. Sometimes work becomes so hectic that we don’t have enough employees to go around, so having a staffing agency supply someone is a good way to temporarily increase the size of our workforce.
Other times we may not be able to, for a variety of reasons, perform a given job, such as forming new gutters for instance, on the date agreed to, and we may hire an experienced subcontractor to do that for us so that the work is not delayed. The subs we select are experienced, honest and reliable, and we stand behind their work just as much as we stand behind our own. Since we would be warranting their work in such a case, it is obviously in our interest to ensure that they do the job properly.
Substitutions may also occur with materials on occasion. It can occur that suppliers simply run out of certain products once in a while, especially at peak season times of the year. If that happens, we may substitute another high quality material for the one that is specified in the Estimate and Agreement. For example, if a piece of trim is not available in PVC, we may substitute pressure treated wood, which is extremely tough, as you know. If, as a last resort, we are forced to use a less durable product such as primed and painted pine, we will inform the owner of the need for this substitution. In any case however, we will not use a product that is less durable than the material we are replacing. Finally, as always, our work is warranted, regardless of the material used. Please understand that, in order to keep our prices reasonable, we cannot afford to pay employees to stand around with nothing to do while one of us goes searching in a distant town, for example, to try to find a given material that is not available locally.
Posted in: Policies in General