Good communication is a blessing, is always to be sought after and makes the vendor-Client relationship go smoothly. Our experience is that virtually all of the misunderstandings that can occur during work are due to differing expectations, especially when these expectations have not been fully communicated to the other person. Clients have occasionally said that they’d like us to also do this or that “as long as you’re up there on the ladder,” for example.
While we’ll gladly attend to occasional, small matters here and there, a Client who wants additional tasks (doing many small tasks takes as much time as doing one large task) carried out during the course of the work should be prepared to pay an hourly Labor charge in addition to the Estimated cost of the job. Example: a Client once handed us a large number of screens and said they wanted those cleaned, in addition to the agreed upon task of cleaning the glass on their many windows. In Estimating the job, the work was for window cleaning – no mention was ever made of cleaning any screens. Although cleaning a screen or two may not seem time-consuming, thoroughly removing all of the heavy mildew and mold on over 2 dozen screens took about an hour and fifteen minutes of time, in addition to the time spent cleaning the windows. In cases like this, Clients should not be surprised to see a dollar amount added to the Invoice to cover the extra hour and fifteen minutes of work that the Client wanted done. We ask our Clients to ask, ask, ask.
If there is any question at all about what is included in a given job and what is not included in the price, just ask us, and we will be glad to clarify matters immediately. Asking will avoid surprises later on.
Posted in: Policies in General