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FAQs & Testimonials

Testimonials

“Thank you so much for going the extra mile” – Andrea, Raleigh

“Looks wonderful – I’ll certainly recommend you to my friends.” - Dave, Cary

“Thanks – we’ll be calling you again I know” – Debbie, Cary

“What a great job!” – Robin, Durham

“I love the low prices!!” – Susan, Cary

“You did a great job! Thank you!” – Tom, Cary

“Thank you. It looks so good.” – Carol, Cary

“Rick says that you’re the best there is!” – Dawn, Raleigh

FAQs

Can bent or dented gutters be straightened? Repaired in any way?

Aluminum gutters cannot really be straightened, except for really minor dents. For most really bent ones we try various work-arounds in order to get gutter covers securely fastened onto them. Unfortunately, really bent gutters have to be replaced before guards can be installed (or the guards cannot fasten on tightly enough), but often we only need to remove the bent section of the gutter, not the entire run. Naturally, for additional work such as this, there is an extra charge over and above our low prices for gutter guards.

Can you remove large leaf piles from the roof?

Yes, we can remove large piles of leaves and pine needles, but there is a separate charge for cleaning roofs. Roof cleaning is of course different from gutter cleaning. We urge clients not to let leaf piles to get too deep on their roof because heaps of leaves hold moisture against the shingles and the plywood underneath them, thereby shortening the useful life of your roof.

Can you correct an improper angle that a gutter is slanted at?

Yes, but it can be labor intensive because the whole gutter has to be removed from the fascia and then re-secured at the proper angle. Sometimes it’s easier and less costly just to add a new downspout at the end of the gutter where all the water is pooling.  

Do you keep appointments in bad weather?

We ask our valued customers to understand that gutter guard installation and exterior repair work are highly dependent on good weather. Gusty winds, rain, cold temperatures, or water logged soil, ozone days, and high heat indexes during Summer and Spring can each force a rescheduling for safety reasons and also to protect your turf from being gouged by the feet of heavy ladders, in the case of soft soil. Please be aware too that weather conditions sometimes vary considerably in different parts of the Triangle. Thermometers in my neighborhood are often several degrees different than what Raleigh-Durham Airport is saying the temperature is where they are. Several times this past year it has occurred that although it was raining in our part of western Wake County, customers called to say that it was sunny in their Raleigh neighborhoods. However, we go by the data found on www.weather.com.  

What about my garden and plants?

We truly make every effort not to step on flowers or damage anyone’s landscaping. However, there simply are situations where the only safe position for a ladder may involve placing it in a flower bed. We apologize in advance. We cannot be held liable for harm to landscaping, though, when the safety of human beings is at stake, and we appreciate your understanding in this regard. Similarly, we make every effort not to place our ladders against a gutter. Our trucks carry special braces with them at all times which almost always means that our ladder will not be leaned against your gutter. If we must place a ladder against a gutter as a last resort, it is for safety’s sake, and we cannot be held liable for any resulting harm to the gutter in order to protect people.  

Do I have to be home when you come to install gutter guards?

No. Since all of our work is external to your home, you don't need to be there to give us access to anything. You don't have to change your schedule or routine for us.  

How can I pay you if I'm not at home?
An invoice can be emailed or mailed to you.  

How can I apply for a job with you?

Please look at the Employment section of this web site..NC Gutter Guys Co. is looking for men and women who are self-starters, who have good work habits and who are eager to learn fast. Relevant job experience is certainly a plus, but we are far more interested in attributes such as character, motivation, reliability, punctuality, trustworthiness, and so on. It is the strength of a person’s work ethic that determines success or failure at the NC Gutter Guys Co. We can train people to do the job correctly. We cannot train someone to show up for work on time, every time – that is something which a person needs to have learned before they start with us.

We are an Equal Opportunity Employer and proudly support our National Guard and Reserve. We also encourage everyone to worship regularly, and we provide time off for them to do so.

NC Gutter Guys Co. is a drug- and alcohol-free place of employment. Candidates may be drug screened and  background checked. We are fully insured and also bonded as well. The insurance requirements for bonding are that an individual have no convictions on their record. If a person cannot meet these requirements, they are urged not to spend their time and ours unwisely by applying for employment here. Feel free to download our application for employment and return it to us at any time by mail or email. Your application will remain on file with us for up to 2 years.We thank you for your interest in the NC Gutter Guys Company!!

Do all of your ladders meet ANSI - American National Standards Institute - guidelines for safety?

Yes.  

What happens to the leaves you remove from my gutters?

We take all leaf debris with us. No bags of leaves are left behind. Our aim is to leave your property as neat and as clean as found it.  

How can I verify that a contractor has both Workmen's Comp and liability insurance?

Ask the contractor for the name and phone number of his or her insurance agant. Then call them and have the Certificate of Insurance faxed or mailed to you so you canb see for yourself that both coverages are valid and in place. Remember, you as the home owner are financially liable if someone gets hurt on your property. NC Gutter Guys has Workmen's to protect you and also our employees. Virtually no other vendor in this business carries Workmen's because of its cost.