It is not possible to precisely count the number of screws used, the number of ounces of sealant or paint used, etc. For example, we buy screws in bulk from different sources and at different prices during the course of a year, and all of the screws of a certain size are aggregated together in 1 parts bin. Therefore, it is not possible to separate one screw from another in order to determine that this piece cost 5 cents and that one cost 7 cents, for example. If you require this degree of granularity for your job, please ask another company to give you an estimate – NC Gutter Guys, Inc. would prefer to decline.
If you must ask us to halt work for 24 or more hours, or if you must leave town for more than 48 hours, then you must settle up with us beforehand, according to the percentage of completion method, which all accountants are familiar with. So, for example, if the job is 70% finished in my judgment, and you have paid us for 50% of it, then you owe us 20% before you leave.
If we are doing gutter cleaning as part of a larger job on your home, we take the leaf debris from your gutters with us, but we do not pick up leaves that were lying on the ground before we arrived. No bags of leaves are left behind on your premises, unless our truck is so loaded up (or the weather suddenly becomes so bad) that we cannot take all of the leaves (or work debris, if we were doing repairs) with us. In that case, we will return as quickly as we can to pick up these bags and debris. Our aim is to leave your property as neat and as clean as we found it. When doing repairs, we attempt to find and remove all metal cuttings, nails, screws, etc. that may have fallen during the course of the work. We cannot be held liable however if pets or children ingest these materials, or if tires are punctured. We ask your help in looking around the work area to make sure that screws and nails, especially, are cleared away after the work is done. Also, we cannot be held liable if boards that we removed have nails sticking out of them, and a child or a pet is scratched or injured. Again, we ask you help in this regard: please keep children and pets away from work debris, sharp tools, electrical cords, ladders, etc.
No, you do not have to be home for us to do our exterior work, but since payment is due on the day the work is completed, you need to make arrangements with us such as leaving your check with a neighbor or being home to pay us in person the following day, if need be. Please ensure that we have your cell phone number, so that we can reach you quickly if we have a question when we are working.
We ask our valued Clients to understand that gutter guard installation and exterior repair work are highly dependent on good weather. Gusty winds, rain, cold temperatures, or waterlogged soil, ozone days, and high heat indexes during Summer and Spring can each force a rescheduling for safety reasons and also to protect your turf from being gouged by the feet of heavy ladders, in the case of soft soil. Please be aware too that weather conditions sometimes vary considerably in different parts of the Triangle. Thermometers in my neighborhood are often several degrees different than what Raleigh-Durham Airport is saying the temperature is where they are. A number of times it has occurred that although it was raining in our part of western Wake County, customers called to say that it was sunny in their Raleigh neighborhoods. However, we go by the data found on www.accuweather.com.
ALWAYS have your home’s gutters cleaned first, and then pressure wash. No matter how careful a person is, guttering cleaning almost always involves a small amount of leaves, leaf debris and/or dirty gutter water accidentally falling onto the siding and walkways of a home. Therefore, it is ALWAYS advisable to have the gutters cleaned first and then have the pressure washing done afterwards. When that is not possible and the house was pressure washed first, please do not be surprised to see a labor charge for the additional time it usually takes to clean the property up, after gutter cleaning, to make everything look just as pristine as it was right after the pressure washing. It some cases, it will take our two-man team an additional 2 to 3 hours just to do such a cleanup.
We make every effort to not to touch any Client property at all during the course of the work, except perhaps for faucets and electrical outlets. There may be times however when, for example, outdoor furniture on a deck must be moved to help ensure the safety of working personnel. We try our best to remove any leaf debris which may have fallen out of overflowing gutters onto furniture. Likewise, we try very hard to re-position furniture back to the way it originally was before we leave, but please understand that we cannot memorize furniture layouts and therefore cannot be held responsible if we have placed a chair, table etc. in a different position than it originally was in.
Yes. We make every attempt to not to move a Client’s water hoses during the course of our work. It may occasionally occur that we forget to coil up a hose in the position we found it, for which we apologize in advance. The amount of water we use is truly miniscule, and we cannot be charged for such usage. We are well aware of seasonal water restrictions and the need to conserve this resource.
Yes. The gutter making machine on our truck cannot be more than 100 feet from a source of electrical power. Also, for certain kinds of repair work, for example, we need access to outdoor electrical outlets. The amount of electricity we use in our work is miniscule, so we do not expect to be charged for it.